Open DoorColorado Center for Bone Research at Centura Health seeks to make your visit to our office as smooth as possible. Here you’ll find answers to your questions about our office policies, insurance/billing and other information.

Office Hours
Our office is open from 8:00 a.m. to 4:30 p.m. on weekdays. We are closed from 12:30 p.m. to 1:30 p.m. for lunch.

Please note that our office receives a significant number of phone calls. Should you reach voicemail during office hours, please leave a message and we will promptly return your call.

Emergencies & After Hours
If you have a medical emergency, call 911. If you have a medical problem or concern that cannot wait until office hours, please call (303) 925-4514 and Leave a Message and it will be returned shortly.

Insurance
Each appointment, the front desk will verify your insurance information, address and telephone number. This is necessary to ensure there are no changes and that we may correctly process your claim. Because health care insurance policies are constantly being revised, it is important that you read and know your current plan to understand your policy’s limitation and rules.

Colorado Center for Bone Research at Centura Health works with most major insurance plans. However, questions you may have concerning coverage of benefits, copays or denials should be directed to your insurance company or insurance agent. You can also verify these items in your schedule of benefits.

Effective May 1st, 2016

Due to the overwhelming amount of insurance changes, CCBR will only file your initial paperwork for all Prior Authorizations for Medications and Laboratory Tests. If your insurance company denies your authorization and you are requesting CCBR to file an appeal, you MUST MAKE AN APPOINTMENT with one of our Nurse Practitioners either Erin Carrithers, NP or Rachel Patterson, NP to have the necessary letter/paperwork completed. We will be unable to complete the appeal without an appointment.

Billing
Typically, we will bill your insurance company or health plan provider. As the patient, you are responsible for payment of your deductible, co-pay, and any non-covered services. If you have questions about fees or billing, please Centura Health, Inc. Billing Department at 303-715-7000.

Medication & Prescription Refills
Your medication is a vital part of your treatment. It is important that you learn about your medications and how to take them.

  • Learn the names and doses of each medicine you take. It may be helpful to keep a list with you and bring that list along with your medications to your office visits.
  • Do not stop taking your medication without checking with your doctor.
  • If think you are suffering a serious side effect from your medication, call our office immediately at (303) 980-9985 and follow the answering machine instructions. If you are having problems not related to your “bone” medications, call your referring or primary care doctor.
  • Make sure you have enough medication to last you until your next appointment.

Referrals
Because we are a specialist’s office, many insurance companies require a written referral requested by your primary care physician (PCP) before you can be seen. Unfortunately, if you do not have the required referral, you may have to reschedule your appointment or pay for services on your own. We apologize for any inconvenience this may cause, but please be advised these requirements come from your insurance company and not from our office.


Patient Forms: (last paragraph)
The DXA machine is also the most accurate way to measure body fat and muscle (body composition) which has many practical applications including assessments of body composition in patients following bariatric surgery or stomach bypass for obesity, and following patients who may have eating disorders or athletes monitoring their fat/muscle mass. If you are interested in Body Composition, this will take additional time. Please let the scheduling desk know you would like this measurement done. Body composition is not reimbursed by most insurance plans so it usually is a cash payment ($100 US)